Essay --

Aaliyah CallowayMrs. RhodehouseAP English III, Period 5September 12, 2013 Bibliographic Information Author Francis Scott Key Fitzgerald Born in 1896 in St. Paul, Florida Died 40 years. emeritus from a heart attack(1940) Yale Graduate Title based on personal experience from prior residence in Long Island Publishing City bare-ass York City,NY Publisher Charles Scribner DOP 1925 Character List Nick Carraway narrator from Minnesota goes to new york to learn business bonds honest loyal neighbor of gatsby Jay Gatsby protagonist wealthy solitary born on a f weapon in N. Dakota in get along with Daisy criminal dishonest Daisy Buchanan nicks cousin fell in love with gatsby but married Tom beautiful social cynical superficial materialistic Tom Buchanan wealthy husband of Daisy social club member at Yale with Nick arrogant hypocritical racist sexist having an affair with Myrtle Jordan Baker Daisys friend Nicks love interest private-enterprise(a) golfer new woman cynical boyish beautiful dishonest George Wilson Myrtles husband owns a auto shop iodilize Mrytle jealous of T... ... comes to loving someone. If it wasnt for the mist we could fix your home across the bay, said Gatsby. You always have a green light that burns all night at the end of your dock. Daisy put her arm through his abruptly, but he seemed absorbed in what he had just said. Possibly it had occurred to him that the colossal signi ficance of that light had now vanished forever. Compared to the great distance that had disconnected him from Daisy it had seemed very near to her, almost touching her. It had seemed as close as a star to the moon. Now it was again a green light on a dock. His count of enchanted objects had diminished by one.(Chapter 5) - To have someone like Gatsby to love Daisy is so sweet. He will never give up even when shes married to Tom. His passion and desire to be loved by someone that cant love him back is heart breaking.

Glacial Processes :: essays research papers

There are many a(prenominal) different quick-frozen landforms created by glacial erosion, one of these landforms is U-shaped valleys or glacial troughs. This glacial landform has many distinct characteristics. One of these characteristics is that it has very steep valley sides caused by the glacier as it moves down the valley eroding the sides of the valley by the processes of abrasion and plucking. scrawl is when the boulders and moraine carried by the glacier rubs and erodes the valley side as it physically moves down the valley. Plucking happens when the body of water in the glacier freezes inside of the cracks in the individual rocks on the valley side hence the water freezes and as the glacier moves the rock is plucked or torn from the valley side producing the steep side to the valley.The valley also has wide flat floors caused by ice movement aided by large volumes of melt water and moraine has greater erosive bureau than that of rivers. This results in the wide floors. The greater erosive power of the glacier than that of a river also causes the valley to be very straight compared to the valley shape that a river has eroded, it has no interlocking spurs because the shear power of the glacier has slowly strong through the original spurs of the valley. Just before the glacier forms and when the temperatures are cold enough known as the the pre glacial period the process of freeze thaw takes place, this aid the formation of the u shaped valley. Freeze thaw is when the water in the summer enters the cracks of rocks and the in winter when the temperatures have gone below 0 degrees centigrade the water freezes in the cracks and because when water has frozen the particles in the water have less movement and expand causing the rock to shatter. Freeze thaw therefore helps in the formation of the u shaped valley by breaking up the valley floor so that the floor is weakened so the glacier can slowly and speedily erode the valley floor by all the conventi onal forms of erosion like plucking abrasion but with greater ease.There are many of examples of u shaped valleys around the world because wherever there has been a glacier there will be a u shaped valley that has been make as it moves down the valley. One example of a u shaped valley is that of the valley in the Swiss Alps near san moritz

Lead And The Environment :: essays research papers

blend and The EnvironmentSome materials are so commonplace that we take them for granted. One ofthose materials is a gray-headed metal that has been with us for thousands of years.That metal is melt down, still mavin of the worlds most useful substances, and onethat never ceases to find a role in human society. give-up the ghost has the atomic symbol of Pb (for plumbum, lead in Latin). Theatomic number for lead is 82 and the atomic mass is 207.19 AMU. It melts atabout 327.502 oC and boils at 1740 oC. Lead is a heavy, ductile, soft, graysolid. It is soluble in nitric acid and insoluble in water. It is found in North,Central and South America, Australia, Africa and Europe. In modern times, leadhas found a wide range of uses, and world demand for lead and its products hassteadily increased. Leads usefulness stems from the metals many desirableproperties softness, high density, low melting point, cleverness to blockradiation, resistance to corrosion, readiness to form alloys and ch emicalcompounds, and ease of recycling. Its versatility, as well as its physical andchemical properties, accounted for its extensive use. Lead can be rolled intosheets which can be made into rods and pipes. It can also be molded intocontainers and mixed with other metallic elements.Lead was use in antediluvian patriarch times for making coinage, art objects and waterpipes. One of the first known toxic substances, lead was used by the Romans forlining aqueducts and in glazes on containers used for food and wine storage andit is suspected to have resulted in widespread lead poisoning. Members of thefamous Franklin Expedition to the Northwest Passage in the mid-1840s met a resembling fate, being poisoned from lead in solder, widely used at the time toseal tins used to store foods. Until recently, one of the most significant useswas an anti-knock additive in gasoline. In the 1970s and 1980s, steps were takento reduce the use of leaded gas. By 1990, these actions had virtually eliminate dthe use of lead in gasoline. Lead is also one of the best and earliest examplesof recycling about 55 percent of the lead used in Canada comes from recycledmaterial.One particular category of toxic tort is daub caused by exposure tolead-based paint. The hazards of lead-based paint have been known since theearly 1900s, when the use of lead in the manufacture of paint was banned inAustralia. The lead minelaying and lead pigment industries in the United States wereable, however, to forestall the banning the use of lead in the manufacture of

A Picture Is Worth a Thousand Words Essays -- Photography Photographs

A Picture Is Worth a Thousand Words If I were to take a way of life filled entirely with people and ask them to write about something that holds value to them, what would it be? To some, the word value means something that holds only a monetary value, something that basis be bought and sold. The values that I am referring to ar the values that an individual cannot place a price tag on. They are of excess significance that hold a dear meaning to us deep down in our hearts. They are the things that are ever reminding us of the people that we are, and the people that we want to be. When I think of the word value I often think of love and family. I think about the importance of the gift of life, and just how very peculiar(prenominal) it truly is. I also think of the times we share together, and how very precious they truly are. They are not material items that can be bought or sold rather, they are foundations of who I am. Sometimes the non-material values we posses s often run into the material things that we own. One of my most valued possessions would be my special photographs. They do not possess a monetary value, but rather, a great significance of memory to whoever possesses them. Photographs are like a moment frozen in time, individuals literally get to treasure that moment forever. Many times, cameras are the most important assets to people. Births, birth daytimes, baptism, first day of school, confirmation, vacation, graduation, weddings they are just a few of the special events that people usually come all ready, equipped with a camera at hand. The reason? We all want to find. We often rely on those pictures to remember those events completely and to be able to share them with other people. Growing up ... ...of the values that I hold close to me, but also, the values Ryan held close to himself. Ryan was not selfish, nor was he rude or conceded. He cared about everyone and everything. Ryan had so many friends, and he wou ld have done anything for any one of them. He held family close, and lived each day as if it were his last. He was full of life, and he loved everything about living it. These pictures bring back all of those memories to me. They leave behind neer let me forget. They will never let me forget that huge, beautiful smile of his and that love of life, family and friends. These are now some of the greatest assets that I possess as a young woman. These are not values that anyone could ever place a price tag on, nor could anyone ever take them away from me, rather they are values that I will chose to live according to, and share with others along the way.

Causes of Plagiarism Essay -- Plagiarism Essays

Plagiarism has become a major issue among university students around the world. academician misconduct has been a concern to those teaching at the universities. Hence, to prevent this from occurring the educational bodies have implemented measures to avoid piracy. Presently, the newly recruited students are informed of the consequences of plagiarism and that turd action is in place (Ashworth, Bannister, & Thorne,1997,p.1). However, plagiarism can be divided into two parts deliberate and inadvertent. Presented here are the reasons why student plagiarism is considered quite high at western universities, even though many of the university students do not mean to cheat. There are three reasons as follows (1) miss of clear understanding about the concept (2) lack of knowledge about citation and referencing skills and (3) poor time management. The first focus is on definitions of plagiarism and the differences amongst two types of plagiarism, reasons for inadvertent plagiarism, and la stly why international students have became the most plagiarising students in western universities. Plagiarism is one type of academic misconduct which is hard-boiled seriously in todays universities. Plagiarism is defined as literary theft, stealing ( by copying ) the words or ideas of someone else and straits them off as ones own without crediting the source(Handa & Power, n.d., p.66). For example, use of any material which is taken from any sources, such as books, electric journals, the Internet, or from other peoples pee comprises plagiarism. There are two types of plagiarism (1) deliberate (intention to cheat) (2) inadvertent (no intention to cheat). If students do it on purpose or intend to cheat, it means that the students have cheated... ...), 471-488.http//www.elearning.tcu.edu/resources/faculty/turnitin/Why%20Students%20Plagiarize.pdfPeter Ashwortha, Philip Bannistera, Pauline Thornea, Guilty in whose eyes? University students perceptions of cheating and plagiarism i n academic work and assessment Studies in Higher Education, Volume 22, Issue 2, 1997Roig, Miguel (1997) Can Undergraduate Students Determine Whether Text Has Been Plagiarized, The Psychological Record Vol. 47 Iss. 1, Article 7. Available at http//opensiuc.lib.siu.edu/tpr/vol47/iss1/7Walker, John. Student Plagiarism in Universities What are we Doing About it? Higher Education Research & Development, Volume 17, Issue 1, 1998http//www.tandfonline.com/doi/abs/10.1080/0729436980170105?journalCode=cher20Wang, Y. (2008). University student online plagiarism. International journal on E-Learning,7(4), 743-757.

Causes of Plagiarism Essay -- Plagiarism Essays

Plagiarism has become a major issue among university bookmans approximately the world. Academic louse up has been a concern to those teaching at the universities. Hence, to prevent this from occurring the educational bodies have implemented measures to avoid piracy. Presently, the newly recruited students are informed of the consequences of piracy and that stern action is in place (Ashworth, Bannister, & Thorne,1997,p.1). However, plagiarism can be divided into two parts deliberate and inadvertent. Presented here are the reasons why student plagiarism is considered quite high at western universities, even though many of the university students do not mean to cheat. There are three reasons as follows (1) lack of clear understanding about the concept (2) lack of knowledge about citation and referencing skills and (3) poor time management. The first focus is on definitions of plagiarism and the differences between two types of plagiarism, reasons for inadvertent plagiarism, and last ly why international students have became the most plagiarising students in western universities. Plagiarism is one type of academician misconduct which is treated seriously in todays universities. Plagiarism is defined as literary theft, stealing ( by copying ) the words or ideas of individual else and passing them off as ones own without crediting the source(Handa & Power, n.d., p.66). For example, use of any material which is taken from any sources, such as books, electric car journals, the Internet, or from other peoples work comprises plagiarism. There are two types of plagiarism (1) deliberate (intention to cheat) (2) inadvertent (no intention to cheat). If students do it on occasion or intend to cheat, it means that the students have cheated... ...), 471-488.http//www.elearning.tcu.edu/resources/faculty/turnitin/Why%20Students%20Plagiarize.pdfPeter Ashwortha, Philip Bannistera, Pauline Thornea, Guilty in whose eyes? University students perceptions of cheating and plagi arism in academic work and assessment Studies in Higher Education, Volume 22, Issue 2, 1997Roig, Miguel (1997) Can Undergraduate Students Determine Whether Text Has Been Plagiarized, The Psychological Record Vol. 47 Iss. 1, Article 7. on tap(predicate) at http//opensiuc.lib.siu.edu/tpr/vol47/iss1/7Walker, John. Student Plagiarism in Universities What are we Doing About it? Higher Education Research & Development, Volume 17, Issue 1, 1998http//www.tandfonline.com/doi/abs/10.1080/0729436980170105?journalCode=cher20Wang, Y. (2008). University student online plagiarism. global Journal on E-Learning,7(4), 743-757.

Culture Makes Better Future Essay

Culture is sort of like history or evolution. stack make the mistake of assuming history has a purpose or that evolution has a purpose. But in reality, history is equitable an aggregate of facts and opinions nearly the past. History, or the march of civilization, has no direction, no goal. Yes, we seem to be improving ourselves by certain metrics but that isnt an a priori requirement. Evolution is likewise not striving towards any particular direction. We are not at the cutting edge of evolution in any feel.If in a one million million million years, the organism that empennage survive on Earth best is an amoeba, then amoebae will be the dominant species on the planet. Its not a bump or worse situation (except maybe for us), it just is. Similarly it is not socialisations job to create a better future. What does better rase mean? Better for whom? At what cost for other entities? I imagine some cultures king like to take things slow and enjoy life, while others might believe in long work hours and competitiveness. Whos the arbiter of better or worse here?Some culture might devalue women to the finis that it loses too many of them and isnt able to effectively propagate itself, effectively dying out. Im sure people from that culture wouldnt be happy about that, although its good in some universal sense. Culture exists to propagate itself, not to do any good or problematical for the people who follow it. My thoughts here are more or less para-phrasings of the discussion on memes from The Selfish Gene. Culture at best, creates a sense of touch of societal cohesion, a generalized patriotism that rouse compel its members to perform better against other cultures.I dont think it makes any sense in asking if culture is good for youth and country because that assumes that there is an alternative to culture, a state of diminished culture, or non-culture. Thats not acquittance to happen ever. Culture doesnt allow a vacuum to exist something always rushes in to take up the empty space. You might mean rather mean to ask about the importance of a countrys indigenous culture for that countrys progress, in the context of foreign culture having undesired influences. To that I say, let the fittest survive.I dont believe in feeling guilty or upset about, for example, Indian culture fitting westernized. If a culture is strong enough, itll adapt itself to new challenges. If not, too bad. Just like there have been millions of species that are now extinct, and also millions more than can arise given the appropriate conditions on Earth culture, like life, will always be around in some form or the other. And just like you cant say that any particular bird or animal or virus is better for nature, you really just cant discuss how culture is better for our future.

Life without Art Essay

Life without art is boring and dull. But often at judgment of convictions, art is a subject that is underestimated in schools. The art courses in many schools are being cut back across the country. Many classrooms now have little supplies, and some courses are being taken aside entirely. There are many reasons to which students need the position of art education in their curriculum, whether it is because it is an outlet for them to search their creativity, or to work in a elbow room that is soothing and in a stress- free environment.Art should be a mandatory subject to be taught in elementary and middle school as a child is growing up, but cutting back on art programs in schools seems to be a common solution to budget cuts since the mid-seventies when budget cuts began. Fewer public schools are offering art classes, whether it is in drama, dance, or visual art. This decline is due to budget cuts and an increased focus on math, knowledge, and reading. Unfortunately, art classes are the first to be cut from schools, because the humanistic discipline arent taken as seriously as subjects such as math and science because the arts programs are the first to be cut.This is a major problem in education. The movement to cut art from many schools has been growing in young years. Education cuts are becoming to a greater extent prevalent as schools face tough decisions on budgets. Unfortunately, art classes are usually some of the first victims of these cuts. new-fashioned protests in California reflect the growing concern about budget cuts. Schools have already made cuts of $18 billion in California and to a greater extent cuts totaling $4. 1 billion may be necessary (Kirkland 1).California is not the only state facing this situation. Lower tax revenues, increasing prices and the slow economical recovery have created problems across the United States. The event of recent cuts in the art programs is a serious issue, and when I become an art teacher I want to take a stand against it and teach my students how important art is in school. Why do people view art as a light or and unimportant subject? In the old days, fine art was considered a hobby for the rich and privileged. Now, it is talked down upon.According to Olivia Hauck, the author of 2009-10 Against groovy Art and Music Programs in School, the study of music, theatre, and other forms of art have been shown to stimulate other parts of students minds and even keep them out of gangs and other baneful situations (1). Art and music programs in schools provide a different kind of learning environment that supplies alternative activities, while avoiding bad behavior. If kids are having fun in this different kind of stress free and expressive environment, they will be less likely to want to go and act recklessly.The arts are a way to present opportunities for jobs to students and other forms of self-discipline. Art increases critical thinking skills and enhances creativity, because drawing and working with different mediums to create pictures is expanding thinking and working on solving problems in a new way. This is important, especially for students that arent skilled at math or science. Art is crucial in schools so students have the opportunity to explore their interests and passions.The students that are affected by cuts in the art programs may not be fitting to afford private lessons or classes after school. And for some of these students, arts are what pushes them to continue going to school. Bob Sabol, president of the National Art Education Association, says, You hear students say, I found out who I was because I was able to explore my identity in the visual arts. It validates who they are as individuals (2). Art programs in education make it possible for students to explore themselves and their talents, which is the most important aspect of school.Its the responsibility of educators to make certain that every kid is exposed to the arts, that they get thei r shot at being creative because who knows the person who cures something like crab louse will probably be somebody who thinks like an artist (Stauter, 1). Having an open mind and seeing things in different ways makes a person more likely to succeed in all areas of life. You could have a budding Beethoven that could go undiagnosed because you didnt have a music teacher to identify and nurture that talent, said Debbie Fahmie, fine- and performing-arts resource teacher for Osceola County.If schools had no fine art classes, many students would have no opportunity to identify and develop their talent. They would be forced to go into fields that arent meant for them. Students are our future, and a future education without fine art could mean no more musicians, artists, actors, etc. Our realness would be bland and lifeless without our artists, and the last thing that should be cut from schools are the art programs. I believe that all schooling should be carve up into science, humanit ies and art.Science knows with the concrete, direct figures, and numbers that neglect emotions and view all humans as representatives of the living world and nothing more. Humanities are the classes that deal with the behavior, problems, and society. Art on the other hand is the subject that deals with the forms and beauty and allows us to think of the things around us as of useful objects that are worth our attention, time and effort. It should be treated just as equally as all other subjects. When I become an art teacher, I will make sure that I stress how important art is.I will show my students that art goes into all aspects of life. I want to expose my students with all different kinds of art, and go on them to take different classes like drama, music of creative writing. It is important that students experiment with these subjects, because if not they may not have a chance to discover their passion. virulent art programs in schools will be detrimental to education, especial ly for students that are more creative thinkers than concrete ones. Students mold our future, and they need to be able to explore their creativity as they grow up.

God is responsible for everything that happens

perfection is liable for everything that happens in the universe Discuss The idea of theology being obligated for everything within the universe is disputed both within religion itself and outside of religion. The Bible assures that God has onmiqualities, which suggest that nonhing happens outside of Gods control. scarce it also states that some things happen which are not part of Gods will. If God is responsible, then why do we pray if God is in control of futurity events or have free will? In order to disagree with this statement, it could then God must be responsible or evil.However for many Christians, this is not the case, as God is not capable of evil. In the Bible, God is considered to be eternally or perfectly good and the source of all goodness. Because of this, God is neither capable of bad or tempted by evil. Due to God being omnibenevolent and perfectly good, God cannot be responsible for any bad which happens. Many would ask that if God is omnibenevolent, he wou ldnt cause pain or suffering, because an all loving God, to cause such evil contradicts the benevolent quality of God.However, it is often said that God causes suffering, such as the death of a loved one, in order to teach humanity a lesson. In this case it might be to crop the deceaseds family and friend value life sentence and encourages us to live life to its full and not take living a happy and healthy life for granted. By causing evils such as natural disasters, God could be seen to be teaching humans to care for the vulnerable. Pain and suffering makes for better people, which could be seen as Gods intention. Suggesting that God is responsible for everything hich happens, even evil, as the negatives only highlight the positives.Another argument against this statement is free will, given to man by God. Its impossible for God to be responsible for everything that humans do, if they employ free will. Free will implies that people make their own decisions, as to how to act. Ther efore making themselves responsible for their own actions, instead of God. This however only makes God not responsible for humanitys actions and not animals, as they have not been given the freedom of choice, as they dont have the ability to reason.The base stories in Genesis could be used in order to suggest that God is responsible for all that happens. This is because God is the ultimate creator. He is described as having created every aspect of the universe, including the land and sea. With regard to humans, in Genesis 2, God bring Adam into existence by breathing into his nostrils breathed the breath of life into his nostrils. By depicting God as the creator of the universe and everything in it, he is thus responsible for everything in it.Just a tailor would be responsible for anything which might happen to the suit he made, with regards to its design, God is responsible for what happens to humanity and the universe as the creator. Against the idea of God been the creator of everything is that there are some(prenominal) things in the Bible, which have seemingly not been created. For example the darkness, which was chaos before the beginning of time. So to presume that God created everything, could be viewed as somewhat contradictory.The get to is nother example ot something in the Bible which was not created. Theretore, it did not create everything, God cannot be responsible for everything that happens. In conclusion, for many Christians, it is reassuring to know that everything which has happened, has happened in Gods will. And that therefore theres a reason for both good and bad to occur. But for others in disagreement, the argument of pain and suffering is one of the strongest in suggesting that God is not responsible for all that happens.

Apple iPhones – Not “Made in America”

What is meant by the globalization of human capital? Is this requisite as firms append their global operations? The globalization of human capital refers to the feature that employees are now spread out across the world by their employers. This including, the companies, employed, unemployed, stockholders, consumers, contractors, supply chain, firms and economies. Companies branch out because labor exists are cheaper and productivity is faster.It is inevitable if firms increase their global operations because every country has something different to offer, something new, and without the current innovation being promoted to the market, the company will start to lose its edge on competition. How does this case illustrate the threats and opportunities facing global companies in developing their strategies? Cost and Human Capital is the near important consideration for Global Companies. When President Obamas inquired about orchard apple tree brining the job back to US, it was practi cally not possible for Apple.The break down in the case study was that it cost a primitive of $179 to produce an IPh wizard and it retailed at $500 leaving a profit of $321. This would mean more profit for the global company. For Global company price and profit is the most important consideration to stay competitive. They can use the cheap labor in other countries to be price competitive This gave the perception that Apple did not care about its country. It likewise gives the perception of greed which a global company can face. 3. Comment on the Apple executives assertion that the companys only compact is making the best product possible.We dont have an obligation to solve Americas problems. All though it is a harsh comment but I think it makes sense. Apple is a Global company with its offices around the world. It is in business to make money. It is not possible for Apple to solve Americas problem. Apple is respectable trying to be the best company out there in order to be on t op with innovation and success. It is not Apples responsibility to solve Americas problems with employment their responsibility is to form the best product. 4. Who are the stakeholders in this situation and what, if any, obligations do they have?There are two stakeholders in this situation and they are the companies Apple and Foxconn as well as the Chinese government. Apple has obligations to their employees both domestic and global. They motif to be aware that a corporation is only as good as its products as well as, its image. They need to be mindful that since its headquarters are in the joined distinguishs, it should do all that it can to maintain a positive image. It is also important to make sure that the products they sell are quality products while tutelage the price as low as possible. Foxconn has a stake in its people and the products they export.The unfair and inhumane working conditions forced the government to step in. Foxconn also needs to be mindful of the issues presented previously for Apple (the difference they are headquartered in China). The fact that labor violations were taking place, Chinas government had an obligations to its people. They need to protect their citizens from hazardous work conditions and hold Foxconn accountable for their actions. 5. How much extra are you prepared to pay for an IPhone if assembled in the United States? Personally I touch that the IPhone is already over price as is. The fact that they make $321 of profit off all(prenominal) phone is ridiculous.If the phone is fully assembled in the United State I do not feel the price of the phone should increase at all. There are many products that are specifically made in America that cost the same amount as their global counterparts. Clothes are an example, all things being equal, a t-shirt made overseas cost relatively the same as a t-shirt made in the US. Why should an IPhone be any different? I feel that although the profit from each phone would be decreased, they would sell the same amount of phones if not more. 6. How much extra are you prepared to pay for an IPhone assembled in China but chthonian better labor conditions or pay?What kind of trade-off would you make? This also deals with the question previously asked. I have not changed my stance on IPhone however, if they were to charge more to have it assembled in China, why couldnt or wouldnt they just produce it in America. It would not make sense if they had to increase cost to better working conditions in another country. I believe it would be cheaper to bring some of the laborers here to the US and open a whole kit and boodle here. 7. To what extent do you think the negative media coverage has affected Apples recent decisiveness to ask the FLA to do an assessment and the subsequent decision by Foxconn to raise some salaries?What do you think will happen now? I believe that the negative media coverage has inspired Apple to be more cautious about their corporate image. Subsequen tly, it affected their way of thinking so that they had to ask for an FLA assessment. They could ill-afford to continue to be seen in a negative commence and heartless. They already stated that They dont have an obligation to solve Americas problems, only to make the best product possible, after the unfair working conditions and labor violations were discovered it only added to the idea that the company was greedy and didnt care about their employees.Foxconn took pride in being one of the countrys most effective and efficient manufacturers. It could not allow the perception that they were running a sweat shop in which their employees were working 60 hours a week for little pay. The employee suicides did not help companys image. They had to raise some salaries in order to save face in the unrestricted eye. Also, both companies had to show that although mistakes happened, once they were discovered they were fixed quickly. I believe now that the story is out they will have many follo w up inspections to insure that both companies never come under scrutiny again.

A Prayer for Owen Meany by John Irving

This book makes good use of the fashion by which John Irving expresses his originative ideas with the use of his solid and humorous style. The book manages to keep the readers attention focused on the story because of the clear writing style that Irving employs.The way that John Irving narrates this story however is the main reason that it is a very good book.The method by which this novel is narrated is my favorite aspect of it. Three satisfying stories interlock in this narrative John and Owens childhood, their adult life and Johns life after Owens death. (A Prayer for Owen Meany, uninflected Overview)The novel is told from the first person pane of view, that of Johns. His narrative seems like he is rambling which is very characteristic of writing coming from streams of consciousness. We see the world through his eyes, which explains why the narrative keeps on skipping from scene to scene. (A Prayer for Owen Meany Analytical Overview)The novel is written like a memoir, which i ndicates that most of Johns experiences were based or, more like, jibe with historical events such as the assassination of President Kennedy and the scandal of Iran-Contra. Johns views about these events sometimes overshadow his recollection of his childhood memories and his views about religion. (A Prayer for Owen Meany Analytical Overview)The books study on Johns psychological confusion is difficult to understand. As it is told from his point of view, he constantly tries to shift the attention away from him and to the other characters and events that transpired throughout the story.His own feelings over the loss of Owen Meany shows how much damaged and torn his character sincerely yours is that his constant recollection and narration of the past reveals his desire to relive them, or perhaps his failure to live in the present. (A Prayer for Owen Meany Analytical Overview)ReferencesA Prayer for Owen Meany Analytical Overview. November 7, 2006.Plot as Repetition John Irvings Narrat ive Experiments. November 7, 2006.

Customer service Tesco’s customer expectations Essay

An accurate commentary of the basic characteristics of the different nodes and their postulate and an explanation of what is meant by client repairment in the context of my chosen makeup node divine inspection and repair is the degree of assistance and courtesy granted those who patronize an system. node servicing describes the extent to which Tesco satisfy their nodes. all Tesco clients collapse their have various(prenominal) c any for. Each individual customer handles to be profferd with different serve to make them self finger more comfortable. Tesco core purpose is to create value for customers to earn their lifetime loyalty. Tesco intend its success depends on stack, the people that sleuth with them and people that work with them. If Tesco customers homogeneous what Tesco cracking, they argon more likely to go hold up and shop with Tesco again and if the team find what Tesco do rewarding, they ar more likely to go b atomic number 18 mile to armed serving Tescos customers.Tesco regularly ask its customers and supply what they clear do to make obtain and working(a) with Tesco a little bit better. Tesco customers demand told them they want clear aisles in order to piss what they want at a right monetary value, no queues and great ply. Tesco use its every little helps shopping trip for customers every day in order to ensure they are al shipway working hard to make Tesco a better place to shop, at home and abroad. Tesco faculty halt told Tesco that it is chief(prenominal) to them to be enured with respect, having managers that helps them, having interesting job and an opportunity to get on. Tesco helping to secure what is meaning(a) to its lag pull up s steers help Tesco to deliver every little helps shopping trip for its customers.Tesco aim is to attract as galore(postnominal) customers as possible and keep exisiting customers. If Tesco manage to achieve these aim, it will primary(prenominal)tain or increase it s turnover and make the pro ensures it requires. A good customer go is one of the main ways for Tesco to succeed. The commencement step Tesco moldiness take is to grant good choice product because if the products on sale are non of sufficiently high theatrical role, customers will damp buying laterwards some time. Before Tesco decide on what inspection and repair to provide, Tesco mustiness figure clearly its customers pass judgmentations. Tesco recognised the need to provide staff breeding and model up systems to ensure customers expectactions are met.Tescos customer expectations1. Good value products if Tesco do non offer good value products, it will stomach customers. Tesco like to keep a close watch on prices charged by rivals in order to make sure that their own prices are competitive.2. lick and honest schooling Tescos customers like to k promptly the prices that they are expected to pay. They overly want to know ab pop each extra prices. Having hidden ch arges is not a good customer service of process for Tesco.3. Efficient ordering systems good property customer service representation that Tesco customers want to receive products soon after ordering them. Example of this is Tesco using order tracking systems on their websites. This will tell customers when the products they have ordered will be despatched.4. After-sales- run this include products much(prenominal) refrigerators, televisions interruption down. After sales services include repairs and replacement of faulty products. Tescos customers expect such repairs to be autoried pop disclose quickly and efficiently and faulty products to be replaced with proscribed delay.5. Dealing quickly with inquiries Tesco should always reply promptly to billings approximately poor service or low quality products. Tescos customers expect to be make watern up recollect numbers and addresses where they base contact customer service when necessary or direct them to the customer ser vice desk.Good customer service means keeping customers joyous. Tesco may offer competitive prices, have helpful and lucky staff and respond quickly to customer complaints. Offering good customer service also helps Tesco to be competitive. Terry Leahy the chief executive of Tesco said that good customer service helps Tesco to compete success encompassingy with an new(prenominal)(prenominal) supermarkets.An explanation using attach examples, of how the organisation uses customer service to meet customer needs. Including the strategic objectives of the organisationTesco customer service involves identifying and meeting customers needs in the most effective way. rough-and-ready customer service is very important to Tesco and it will help Tesco to meet its aims and objectives. Tesco will use effective customer service to attract new customers and take existing customers. Tesco aim to achieve continuous improvements in its customer service so that they burn gain competitive advan tage. Tescos customer service offers a wide range of services to its customers, this include providing entropy, giving advice, providing assistance, after sales services and service for disabled customers.Tesco provides different nurture to its customers. For example Tescos website contains information about Tescos history, Tesco autoeers, Tesco financial information, how to shop online and so on. Tesco offer a wide range of advices to new and existing customers for example Tesco staff dirty dog help customers to choose a product. Tesco throw out help its customers in different ways example of this is helping disabled people with their shopping. Tescos after sales services include handling and dealing with customers complaint. Tesco aim to provide high take aim of service to its customers. Tesco is always unforced to hear from customers that are not satisfy, this matters can be shared with staff particles face to face, by letter or by telephone.This year Tesco is sponsoring the 2006 Tommys Angel Award. This award will be presented to individual that deserves special rocongition for helping someone through a ambitious pregnancy or a parenting promblem of any kind. The winner will be presented with a prize at the star studded Tommys parent frendly awards ceremony held at an exclusive London venue. Tesco has been voted Tommys most parent friendly supermarket for the third gear year running. Tesco knows how important it is to make shopping with a boor as easy as possible, thats why Tesco work really hard to offer its customers with the following parent friendly services.1. Toiletries Tesco offer a range of tot wipes and toiletries which enable toddlers to start learning to do every day tasks themselves.2. Parent and child parking which is dedicated parent and child parking spaces, where possible located near the retentivity for easier and safer access.3. Trolleys Tesco provides trolleys that course car seats so that baby can stay in its carrier whilst the parent shop. Tesco also supply trolley wips to ensure the trolley is clean and hygienic.4. Instore caf some(prenominal) of Tesco larger stores have cafs with healthier options available for children, these include sandwiches, fruit, jacket potatoes. Tesco also offer toddler cutlery, high chairs, bottle and food warming services.5. Bag massing Tesco provides customer assistants to help pack the parents shopping bags.6. Queues Tesco aim to open another till until all the checkouts are open is on that points more than one soulfulness in front of parents.7. Umbrellas Tesco provides umbrellas for customers to take out to their car if its raining.8. Help Tesco helps to take shoppings to the customers car if the customer cant take it themselves.9. Assisted shopping Tesco helps customers with their shopping if they need a hand.10. Baby clothing Tesco offer an extensive range of exceptional quality, 100% cotton clothing which is railcar washable and tumble dryable.11. Baby changi ng rooms many of Tescos larger stores have baby changing rooms and also provides gratuitous nappies.12. chemists Tesco provides expert advise from its pharmacists, dispensing service, time saving repeat prescription service, full range of over the counter medicines, consulting rooms if customers need privacy.13. Petrol at customers convenience provides new pay at pump option, so customers dont have to leave their baby alone in the car when they go to the till, offer competitive fuel prices in customers area, earn clubhousecard points on all petrol and automotive products.14. Kids club provide kids club for free for children between 5-8 years old, keep them entertained with fun and gamys in the clubzone magazine, plus exclusive offers, coupons and advice for busy parents.15. Baby and Toddler club Tesco baby and toddler club is a series of 10 segmented magazines which track babys lifestage, from pregnancy through to five years old. Tesco provide expert advice, confidential informa tion tips and money off coupons.If a customer was using a trolley and it broke down and would cause risk to the customer, depending on the physical status of the customer, he or she would want to be treated differently. If a customer had an illness or some sort of medical problem they would want to be treated in a way that they would be most comfortable. all(prenominal) Tesco customers would want their information to be kept private and safe so that when they buy products with debit or credit cards, their information will not be given out so Tesco have a informationbase protection act where any customers information cannot be viewed by anyone that hasnt got authority.Tesco have to provide staff who can meet targets of different customer service. If a customer is looking for Tesco manager they would expect to be referred to the person correctly including where and when the person can be found. Some of Tesco customers may not say English and will find it hard to understand what the staff says so it is the accountability of Tesco to provide different staff with different languages. Tesco can also provide signs and maps in different languages so that it will be easy for the customers to understand. If a staff does not express the language that a customer understand, the customer should be refer to another staff that can s pate the uniform language as the customer. Tesco have different customers with different needs.For example disabled people should be helped with their shopping, a blind person alone should be escorted around with a member of staff or Tesco can have sign that are brailed so that this will make it easy for blind customers. customer service includes a variety of tasks alone the crucial importance is for Tesco to keep its existing customers and gain new ones. All forms of customer service require intercourse between the provider of goods or services and the customer or potential customer. All Tesco member of staff dealing with customers must have specific skills and understand the importance of a number of aspects of the front line activity which includes customer behavior, modes of talk, interpersonal skills, telephone manner, technological skills and product knowledge.Customer behaviour when dealing with customers, it is important to realise that different people react differently and that a customers chemical reaction is frequently a direct result of the attitude and behaviour of the person they are dealing with. This includes not but appreciating the reasons for an individual customers behaviour on a particular occasion, but understanding the reactions of people in situations which are often quite stressful, as when seeking information that is difficult to obtain, asking for assistance or making a complaint.Modes of communication many different modes of communication may be used in customer service which includes written, oral, non-verbal, face-to-face that is body language.Written communication can be by let ter, fax or e-mail. It should always be remembered that letters written to customers on behalf of Tesco are formal and all the rules of formal letter writing must apply. The customers name and address must be correct and the content of the letter should be clearly laid out, brief and concise. If the letter is in response to a communication by the customer, care should be taken that it deals with matters raised by the customer. While faxes and e-mail need not be quite so formal in format, they must still be easily written, give all the correct information and be properly laid out.Verbal communication can be face to face or on the telephone. While politeness and courtesy are always important when talking to a customer, when the conversation actually takes place face to face, appearance and dress also become important.Non-verbal face-to-face communication can convey more than is intended. Actions communicate our attitude to others and are certain to bring about certain responses.Comm unication via the network is used more and more frequently and the same rules of attention, patience and helpfulness should apply.Interpersonal skills is the verbal and body language skills needed for good communication between people.Appearance is important in all face-to-face situations, so Tesco lay down fuse rules on how its employees should dress by giving them uniforms. One of the basic aims when talking to customers is to put them at ease. This will only happen if the number of staff willing to listen to them, does not interrupt and shows polite interest in what they are saying. The right attitude to the customer has the added advantage of making it more likely that he or she will not feel slighted or threatened, thus making it easier to deal with the matter in hand.Telephone manner people use the telephone so often that many assume that anyone can talk effectively on the telephone. However in telephone conversations, it is important to learn the principles of pitch, projec tion, energy, volume, articulation.Pitch zilch wants to listen to a screeching voice on the other end of the line.Projection the voice should carry sufficiently to be considerably heard.Energy the loudspeaker system should ensure that he or she comes over as confident and fully in control.Volume should not be so loud that it deafens the listener or so low that the listener has to strain to hear what is being said.Articulation each word should be clearly pronounced, to avoid confusion and misunderstanding.These telephone skills have to be learned and wise employers provide breeding for employees, either inhouse or from their supervisors.Technological skills staff working in customer services need to be trained in IT to be able to retrieve information, refer to records, handle customer accounts and personal files, come down up and use customer databases and obtain feedback from internet/intranet websites.Product knowledge staff in the front line of customer services must have a g ood knowledge of the goods or services provided by the business. Failure to do so will result in customers losing confidence in the produts offered. The above skills are equally important for all organisations, whatever their size, it is of course, easier for a large company to train its employees than it is for a small business.Customer charters tesco have its own codes of practice which set out in detail the customer services that they aim to provide. On the basis of such codes of practice, Tesco create customer charters. These contain information about customer rights and the services offered. While customer rights are statutory, in other words laid down in various acts of parliament, it is the additional extras that are likely to interest customers and persuade people to buy from the company. Customer charters are only worth having if the promises they contain are kept. For example Tesco promises to open another checkout if there is more than one person waiting at those that ar e open, this promise was adhered to all Tesco stores visited. Tesco promises to provide quality customer service at all times but fails to open enough checkouts at peak times thus increasing waiting time at the tills.A concise and accurate account of how the organisation had incorporated consumer protection into its customer service policy.Tesco is aware of the importance of good customer care. In order to ensure that Tesco know precisely what its responsibilities are towards its customers, legislation is necessary. All transactions between Tesco and the vendee are commences with both sides having clearly defined responsibilities. The responsibility of the vendee is to pay for the goods purchased while the responsibility of Tesco is much more complex. Consumer protection looks after consumers in a number of ways. It prevents Tesco from charging very high prices or very high rates of interest Dishonest practices, such as selling measures other than those stated on the label The s ale of unsafe products, such as childrens toys with sharp edges Information about consumers being passed to other businesses without the consumers permission.Consumer protection legislationThese are the main Acts of Parliament dealing with consumer protection1. Sale of Goods Act 1979 under this act products sold must be undamaged and in good working order. They should do what is expected of them and perform as described and be of satisfactory quality. If consumers trace that products do not meet these requirements they can reject them and ask for their money back providing they do so quickly, alternatively they can request for repair or replacement or claim compensation.The act covers fundamental requirements of purchasers which means that goods must be as described this means that goods must conform to their description, be of satisfactory quality in relation to the price paid, the description and the age of the item, must fit for the purpose for which they are intended goods m ust carry out the purpose they are made for. Goods must be fit for any specific purpose, which the buyer has made clear to the seller at the time of the sale. If the goods are not of satisfactory quality the courts would take into consideration various factors such as whether goods were free from minor defects, satisfactory in appearance and finish, safe, durable and as described. Tesco customers are entitled to refund of unsatisfactory goods within a reasonable time after purchase. Tesco customers do not have to accept a credit note.2. Supply of Goods Acts 1973 this acts deals with the responsibilities of the seller in relation to hire-purchase contracts. Anyone buying goods on hire purchase has the same protection under the law as a person who buys the goods outright. The supplier must ensure that he or she has legal title to the goods, the description of the goods is accurate and not misleading, the quality of the goods is of reasonable standard, if selling by sample, the sample is representative of the rest of the consignment. The buyer who enters into a hire purchase agreement is in a stronger position than one who pays for the goods outright. When buying on hire purchase, it is still possible to reject the goods after accepting them, whereas in transactions in which the full price has been paid, once the goods are accepted they cannot be rejected.3. Data Protection Act 1984 this act protects the confidentiality of information stored in computers. As more and more organisations now hold personal information in their databases, it has become necessary for the government to regulate the ways in which such information should be stored and used. The act requires anyone an individual or an organisation property personal data on computer to register with the Data Protection Registrar. It also requires that data must be acquired legally, data must only be used for the purpose for which it is held, data must not be disclosed to others unless this is necessary for the purpose for which it is held, data must be accurate and up to date, people whose data is held must be allowed access to any information about them, any incorrect information must be corrected, every data holder must make proper security arrangements to ensure that no unauthorised person gains access to the data. This means that computer users must not give unauthorised printouts of data to anyone and must ensure print outs are not left lying about. Passwords and Ids should be kept confidential and not disclosed to anyone.4. Supply of Goods and Services Act 1982 this act requires traders to provide services to a proper standard of workmanship. If a definite completion date or price has not been fixed then the work must be completed within a reasonable time and for a reasonable price and any material used or goods supplied in providing the service must be of satisfactory quality. The law treats failure to meet these obligations, as breach of contract and consumers would be entitl ed to seek redress if necessary through civil courts. The act protects buyers against shoddy workmanship, delays and exorbitant charges. The act states that all services should be carried out for a reasonable charge, within a reasonable time, with reasonable care and skill and using satisfactory materials.5. Sale and Supply of Goods Act 1994 this act is important for its substitution of the term satisfactory quality for the previously used phrases merchantable quality and fit for purpose. Goods purchased from trader whether new or second hand must be of satisfactory quality. This means that it should be safe, durable and have acceptable appearance taking into account its price, nature any description that apply to it and any other relevant circumstances.A thorough explanation of the proficiencys used by Tesco to monitor and improve customer service.Customer service is important to Tesco. I have already looked in details at the laws that must be obeyed by Tesco and at the legal right s of customers. All the rules and regulations are the theory but what Tesco actually do to look after their customers is the practice. Am going to study the ways in which Tesco clear, monitor and constantly try to improve customer service. A huge organisation like Tesco can provide a wide range of customer services and has at its disposal the financial and technological means to try and establish its edge over others. Tesco now recognise the importance of customer service. Tesco is so large that it could not operate without communication systems in place. There must be means of contact between separate departments and between the employees in each department.It is vital that customers are able to reach the correct department and then the person with whom they need to deal. There is always danger that decisions have to be referred through several channels, making for delays and failure of one part of the system can easily lead to customer dissatisfaction in Tesco. The personal touc h approach is difficult if not impossible to achieve. Tesco like many other organisations now ensures that its telephone operators, the graduation exercise link with customers identify themselves by name when answering the phone.This has the two-fold aim of creating a more informal atmosphere during any conversation and giving the caller a name, which he or she can then refer to or ask for again. Tesco have its own codes of practice to provide a benchmark against which the efficiency of their customer care can be monitored, measured and make any necessary improvements. Code of practice is not legally binding but Tesco usually guarantees that the contents of the code will always be adhered to. If a customer can show that the theory of the code of practice is not being translated into practice, he or she has very strong grounds for complaint. Tesco also have specific customer service policy, which includes detailed information on how staff must treat customers in a variety of situati ons. The nature of Tescos business dictates how the general principles of customer care should be implemented. The customer policy is a follow up of Tescos mission statement.Suggestions of how Tesco might improve its customer service.In order for Tesco to assess its existing standard of customer service and be able to introduce improvements, Tesco needs to know what its customers need and want and how these needs and wants can be satisfied. Tesco can use different techniques these are customer questionnaires, interviews, user panel discussions, management information analysis, internet websites, telephone surveys, suggestion schemes and mystery shoppers.Customer questionnaires can be very useful in providing information on customer expectations, reasons for choice of provider, and ostracize as well as imperious views about Tesco. Tesco can organise such surveys itself or use a market research firm to carry out the research.Interviews especially personal interviews with customers c an often provide an insight that may be lacking in a questionnaire response. Tesco can ask its frontline staff for their views on services provided and their experience of customer reactions.User panel discussions also provide valuable information but are quite difficult to set up and are also expensive. If a user panel is successfully selected to include a representative cross-section of customers, the results can give the business organisation a good indication of what the customers want and need.Management information analysis is now much easier to carry out, as the information from every area of Tescos activities is usually stored on computer. Computerised information is only as good as the input, however to be effective, management information analysis must be establish on correct input and reliable methods of analysis must be applied.Internet website are now in general use and valuable feedback can be obtained from websites. Tesco can use Internet to monitor its customers serv ice and receive feedback from customers through Tescos website.Telephone surveys can be carried out in one of two ways.1. calls can be made using an existing customer database, to tell customers about new additional services and or invite their opinions on services already provided.2. the second method invites customers to phone in themselves and provides a free phone number on which to call.Tesco, inviting customers to suggest ways in which services could be improved, runs suggestion schemes. This might be a question of opening hours, store layout or information provided or specific facilities such as access for the disabled or mother and baby rooms. This sort of customer feedback can be very useful for Tesco.Tesco employs mystery shoppers. These shoppers visit the stores to gibe the standard of customer care. Their activities might include playing the part of a difficult customer or lodging a complicated complaint.All these are only valuable if the findings obtained are analysed and practical conclusions drawn which can then be incorporated in Tescos customer policy. Tesco holds regular meetings with customer panels to discover what its shoppers do and dont like. To improve customer service training is vital. The type, duration and frequency of training must be decided once the needs are identified. In customer service as in other areas of Tesco, it is relatively easy to pinpoint shortcomings and to resolve and overcome them. It is much more difficult to implement the changes. It should be remembered that the process of improving customer services is an ongoing one and therefore constant monitor is necessary. If found that a particular technique does not bring the expected result, it often becomes necessary to revise and perhaps change the methods used.An independent approach to assembling and analysing information about Tesco.The most new-made approach to customer service is to stress the role played by all employees in enusring that customers are satisfi ed. Every member of staff is expected to provide customer service to an equally high standard. Staff are all trained in customer service and given the opportunity to gain qualifications in this aspect of the job. In Tesco, a high standard of customer service is a way of gaining a competitive advantage. Tesco has acknowledged that one way that it competes with other supermarkets is by offering higher standards of customer service. High quality customer service offers Tesco a number of advantages which includes immediate benefits and longer term benefits. The immediate benefits are Tesco will win new customers, gives customers information about Tescos products, helps Tesco to keep market share while the longer term benefits are improves corporate shape of Tesco, may win a business increased market share, Tesco keeps existing customers and Tesco enjoys rising sales and profits. Below is a sample of role play that Tesco can use to approach customer service.Customer service assistant he llo, how can I help you?Customer hello, sorry for disturbing you. I bought this play direct 2 game five weeks ago, when I got home I then realise that the disc its not working but because I traveled Ive not been able to sideboard it on time so Ill like to change it for a new one or a refund please.Customer service assistant am sorry to hear that but unfortunately our policy is that customers only have 28 days to return purchase and you have missed the 28 days policy.Customer the only reason I didnt return it on time is because I travelled and I still have my receipt with me so itll not be fair if you dont change it for me.Customer service assistant am very sorry sir but Ive to follow the companys policy.Customer so what do you expect me to do with a disc thats empty, it doesnt even show anything on it and you are telling me that because of your policy I should have missed my holiday.Customer service assistant I didnt say you should have missed your holiday but you should have ret urn the disc on time in order for you to get it exchange or refund.Customer so whats going to happen because you cant expect me to pay for nothing.Customer service assistant theres only one thing I can do to help you and that is to talk to my manager.Customer oh please do that as long as I get the disc exchange or a refund.Customer service assistant ok my manager just told me that I can exchange it for you this time but I cant refund your money.Customer thats alright, no problem.Customer service assistant this is your new play station 2 game and I hope this one will work.Customer I hope so too. Thank you very much. ByeCustomer service assistant tossFrom this role play, Tesco will be able to know how employees deal with difficult situations with customers, type of train they need, if they need improvement and how the improvement will be done.A logical analysis of the effectiveness of customer service in the organisation using examples of good pratice.The main objective of customer s ervice is customer satisfaction. Tesco can measure customer satisfaction by using questionnaires completed by customers. A satisfied customer does not mean someone who has no complaint but someone who is genuinely happy with the service, product and the upstanding experience of dealing with Tesco. There is then a feel good race open with the customer. It is then up to Tesco to develop the relationship into profit by using the techniques of customer relationship management.The overall effectiveness of Tesco customer services are the staff contribution, the premises, the quality of products. Staff contribution the contribution made to customer service by staff can make or break Tesco. Some of these aspects may seem obvious, but it is when they are not present that the problems start, this can include* General appearance staffs tidiness and personal cleanliness and hygiene are important, a staff wearing uniform can help to give a good impression but a strong dose of garlic or uncou th socks can do a lot of harm to customer relations.* Mood and expression a smile can make such a divergence* Attitude helpfulness can give a customer confidence.* Product knowledge staff ignorance and uncertainty put the customer off, if a staff member does not know the answer to a question, he/she should be able to find someone who does.Teamwork is an essential element of the effective functioning of any workforce. It relates to all funtions of Tesco not just customer service. Teamwork is currently a popular method of management. It encourages a democratic approach. Through this, individual team members learn to take responsibility for what is going on and are motivated by success. Tesco encourage this approach to customer service by grouping its sales staff into customer service teams and holding team meetings to discuss customer problems, complaints procedures, shoplifting and new product campaigns. Customers can soon sense when teamwork is breaking down for example when staff members do not take responsibility for errors or problems and blame others. Effective staff training is another essential element in providing a high level of customer service. The premises the layout and organisation of premises of Tesco are important factors in welcoming customers and putting them at ease. Issues to consider when assessing the premises of Tesco include* Is the layout and the product areas well signed* Is it tidy or are there boxes lying around, blocking customer access* Are the aisles wide enough* Are special offers conspicuously placed at the end of the display stands* Are the display stands well stocked* If the customer needs a trolley, are they readily available and is the car park easily accessible. The quality of product the quality of product is of prime importance. An easily overlooked feature of customer service is the product itself. Returning to shop again in Tesco or providing value for money is the product of high quality. It all depends on what the c ustomer expects. Tesco pride itself on high levels of quality. The objective of Tesco is to provide value for money.An appraisal of the techniques used in Tesco for monitoring and improving customer service with built in quality measuresAn Appraisal of the techniques used in Tesco for monitoring and improving Customer Service with in-built quality measures. Tesco is a huge organisation and they know that the secret to being successful and reliable is to provide good Customer Service. Tesco monitor the customer service progression through Benchmarking, training and development, ISO 9000, quality circle, total quality management and quality assurance.Benchmarking is a used by many organisations and is helped to show the performance of Customer service with other supermarket outlets. If Tesco is to improve it must be able to set standards and monitor its progress. The motivation for continuous improvement by Tesco and its workforce must often be the recognition that they are not the be st. If Tescos competitors are doing better so can Tesco. Benchmarking involves number of stages1. To decide what in Tesco needs benchmarking e.g. production time, delivery time or after sales2. To choose another business for standards of excellence to benchmark against3. Gathering information about the standards of excellence4. Setting standards and making sure everyone in Tesco knows about themBenchmarking is a very simple concept and gives Tesco a target to aim at. Almost anything can be benchmarked such as* Personnel, which are the number of, staff Tesco used to sell product, their qualifications, the amount and type of training, number of supervisors.* Use of IT which include type and quality of the sales database and type of equipmentProducts Tesco offered which include added value, features it have as standard, options available, and competitors products.Training and development is a crucial part of the implementation of any quality programme. The type and requirements of the training will depend on1. Current performance/success of Tesco2. Current and planned quality system3. Level of management4. Tesco organisation structureAll techniques designed to improve quality standards depend entirely on Tesco workers. If Tesco is to be truly quality focused it depends on everybody being involved. When the whole workforce is to be involved and effective then everybody needs to be properly trained.ISO 9000 (International Organisation for Standardisation) covers supply of goods, quality control, training, midland documentation, after sales service, procedures for dealing with faults and management of the system. All these ensure that finished product will be of a standard that will meet customer requirement. The certification process is very demanding. The benefits of IS0 9000 for Tesco include merchandising necessity, saving in costs, fewer complaints, fewer problems and reduction of ball up in internal processes. For Tesco to get the certificate they must docum ent all its procedures and carry them out precisely as they are specified. There are three sections covering every aspect of Tesco operations, including product design and development, purchasing, manufacture, installation, inspection and testing, maintenance, storage, marketing, sales and distribution, packaging and waste disposal. Tesco needs to write1. property policy2. Quality manual3. Procedures and work instructions4. Set up system to record and deal with all quality failures and customer complaints, including putting in place measures to stop them occurring again.5. Name a quality manager who will have responsibility for managing the quality system and carrying out internal quality audits.Tesco would benefit from ISO 9000 accreditation particularly if they have ambitions to become suppliers to national or international companies.Quality circle is a way Tesco workers meet to examine workplace issues as quality, productivity and wastage. For Tesco team working to be successful , it relies on competent responsible workforces who want to improve quality. Their ideas for improvement can be discussed at regular meetings. The workers meet voluntarily at frequent and regular intervals to discuss problems encountered in their work with a view to discovering solutions. Problems they studied may relate to safety, productivity, cost reduction, improving the working environment as well as quality. For quality circles to be effective Tesco needs a well-educated and trained workforce undetermined of receiving, analysing and solving problems. The most effective quality circles have these features* The group consists of between 5 and 10 people and all members have special training in quality control techniques, decision-making and problem solving.* Membership is voluntary and people can choose their own issues/problems to examine* The members are all involved in the same kind of work, which increases the range of experience and knowledge* The group has access to manage ment and can make suggestions and recommendations.Quality circles are most appropriate in Tesco because there is participative, consultative management style, workers views are recognised as a valuable asset. Quality circles require trust from both Tesco management and workers. Tesco staffs need to be sceptered or given responsibility to make decisions and create solutions, this comes with adequate training.Total quality management is a way Tesco manage to improve effectiveness, flexibility and fighting of business as a whole. Tesco effectiveness of total quality management depends on total team working. Tesco essentials of total quality management approach is that workers on production processes have personal responsibility for passing on to following operations only products of perfect quality. Total quality management and team working can result in high levels of motivation and involvement, leading to better quality standards, lower levels of waste and generally higher productiv ity. The basic principles of Total Quality Management Tesco have to put in mind are1. Put the customer first by* Making sure all customers, both internal and external are properly looked after and have their problems solved* Having systems in place to provide effective customer care and service* Anticipating and fulfilling their needs* exceptional their expectations, by using market research to find out what they want* Being responsive and listening to their views so that complaints are welcomed and seen as an opportunity for positive change and improvement* Making sure all service standards are met.2. Make continuous improvements by* Reducing costs* Reducing waste* give away ordering procedures* Better delivery systems.Quality assurance make sure that quality standard is maintained throughout all areas of Tesco. It is concern with preventing faults from happening in the first place by aiming at producing at producing zero defects. Quality assurance is by contrast, an organisation wide approach that places responsibilities for quality on the whole workforce particularly the front line operators who actually make the product.Tesco quality assurance for foods is seen as a priority for their customers.An evaluation of the provision of customer service in my chosen organisation and how the customer service is monitoredGood customer service is vital for any business to success. Customer service is a set of behaviour which Tesco undertake during its interaction with customers. A good customer service is improtant for Tesco because it will allow Tesco to increase sales and market share. Providing good customer service will enable customers to shop again at Tesco because the customers will feel respected and value. Tescos policy is to offer value for money, good customer service, grateful shopping experience and good qualities. Customer service includes different tasks but it is important for Tesco to keep its existing customers and gain new customers. Good custome r service within Tesco require communication between provider of goods and customers.Tesco aim to provide all its customers with the best quality and good value for money when shopping. Having a store at every corner, Tesco provides all its shoppers with the benefit of very high quality products all at low prices.Tesco have a market share of 30.5% which is currently the highest supermarket market share in the UK so Ill say Tesco has meet its aims and objectives by improving customer service and providing cheap products at good quality. Tesco customers believe that Tesco have a wide range of products.Realistic and thorough recommendations on how my chosen organisation could improve its quality systems to help meet customer quality expectations, with an explanation of the changes the recommendation would bring about.The story of Tesco began in 1919 when Jack Cohen sold groceries from a stall in the East End of London. Tesco name came into use in 1920s when Jack and his partner took TE S from TE Stockwell and CO from Cohen to coin what is now a household name. Having close to 600 stores, Tesco is now the largest food retailer in the UnitedKingdom holding an estimated 15% share of the total market. Tescos success is based on the principles of innovation, high standards of customer service and a firm policy of listening to its customers and performing on what customers say.I have designed a questionnaire to evaluate if Tesco has improved its products and customer services.Please tick the relevant box.1. What gender are you?Malefemale person2. Where do you normally do your shopping?Tesco Sainsbury Asda Other3. How would you range the customer services of other supermarket?Good Bad4. Do they offer wider range of products?Yes No Dont know5. Do you like shopping at Tesco?Yes No6. How would you range the attitude of staff at Tesco?Poor Good slight7. Do you think the staff have enough knowledge of products?Yes No Dont know8. Do you think the staff are friendly enough?Yes No9. Do you think Tesco offer good products quality?Yes No10. Is Tesco layout good enough?Yes No11. Would you recommend Tesco to any one?Yes NoBelow are the results of the questionnaires I handed out to customers.This is the result of where different people shop.The chart shows that 12 out of 30 people shop at Tesco, 5 out 30 shop at Sainsbury, 7 out of 30 shop at Asda and 6 out of 30 shop at other supermarket.The chart below shows that 3 out of 30 people think that Tescos staff attitude are poor, 27 think the staff attitude is good while 10 think that staff attitude are excellent. Which means that Tesco staff have a good attitude to customers. In order for Tesco to keep to this, Tesco need to continuely motivates its staff to work efficiently.The chart below indicates that Tescos customers have good product knowledge.The chart below shows that customers are happy with Tescos product quality.Majority of Tescos customers believe that Tescos layout is good enoughMajority of Tescos cu stomer will recommend customer to other people.After conducting my research about Tesco Ive now decided to write a report to the board of directors outlining the research I have done into customer service strategies employed by Tesco and making suggestions for improving the customer service.To the Board of Directors of Tesco.I have been conducting research about your companys customer service and I found out that you are currently the top leading growth supermarket in the UK which indicate that your customer service is properly the best in the UK supermarket. Above the page are the results of questionnaires that I handed out to get your customers opinion about your company and I was impressed to know that most of your customers like the way your staffs treat them and also have enough knowledge of products. If you continue to keep to this, then I believe you will continue to meet your aims and objectives and also continue to increase your market share.Ill recommend that you keep to p roviding goods and services at high standard always, ensure accurate procedures for dealing with enquiries and always give information that is accurate and precise, ensure your company only promise what can be delivered. I believe that if you keep to this, you will not loose customers. From my own point of view if you continue to provide good quality of products to your customers, you will make more profit because customers are always willing to buy good quality at a value price. I also believe that your managers should continue to encourage staff to provide good customer service. Having bad relationship with managers can cause poor customer service. Managers should always make sure they have very good relationship with all employees in order to improve customer services. Good customer service is essential in order to meet customers needs and make profit.

Political Economy Theory Essay

The political economy in mass media hypothesis argues that the structure of the industry influences inwardness. _(Andrejevic M, 2007)._ This theory will be demonstrated by analysing an article entitled _ cants the limit for MySpace_, published on _News.com.au_ on August 10th 2007. The presumption of the theory is that media subject area is influenced by a combination of the media owners (individuals or corporations), advertisers, competitors/other media, government regulations and viewers or readers. In the fibre of media ownership, Private individuals decide what information should be provided to the public based on what earns them the most money. _(Andrejevic M, 2007)_The _News.com.au_ article on _MySpace_ appears in the National News section and describes the firm grasp and incredible influence the social networking site, naturalised in 2003, has on the internet and throughout the business world. The article is saturated with references to the innovations and stunning success of _MySpace_. For recitation the opening sentence reads Social networking website _MySpace_ has more than 115 million members around the world and already plays a key role in launching music careers, political campaigns and the instruction plenty communicate in general. _(Gadd M, 2007)_ At this point a discerning reader should recall that _News Corp_ bought _MySpace_ from its co founders Tom Anderson and Chris DeWolfe in July 2005. _(Malick O, 2006)_The propaganda modelling developed by Edwards S Herman and Noam Chomsky asserts that information presented to the general public via mainstream media outlets will be biased in relation to the interests of the multinational organisations or media conglomerates that own them. _(Herman & Chomsky, 1988)_ By publishing an article promoting the dominant discourse that _MySpace_ is a popular, thriving production with unlimited potential, _News Limited_ are encouraging awareness of the website, which in turn provides it with traffic and pub licity. Since _News Corp_ owns _MySpace_ and is a holding company for _News Limited_, this is a chief example of thepropaganda model and reinforces the political economy theory that media content is affected by media owners.The positive language used in the article demonstrates the power of linguistic controls in promoting a discourse. The writers of the article use phrases such as its just the tip of the ice crisphead lettuce _(Gadd M, 2007)_ to imply there is a wealth of possibilities for _MySpace_ to accomplish. The website is described as a platform for individuals to express themselves and socialise. _(Gadd M, 2007)_ This cite is relevant to right aways society as ideas of non-conformity, individuality and creativity are attractive to todays youth.Of all the quotes available from the interviews with the co founders, there is a deliberate choice on behalf of _News.com.au_ to let words such as emerging, prominent, innovate, and evolve that connote ideas of positive lurch and progression. This gives the impression that _MySpace_ is at the forefront of the online social networking phenomenon with millions of individuals flocking to be involved. These terms are deliberately chosen by _News Limited_ to appeal to advertisers who wish for their products to be seen and purchased by the trend-setters in society, and this will consequently benefit its parent, _News Corp_.The article as well suggests the potential power MySpace has for advertisers in the approaching. Mr DeWolfe said mobile advertisement would be a lucrative shop source and video would take a more prominent place in the way people communicated and shared their art. _(Gadd M, 2007)_ It should be noted that _News Corp.,_ along with other media conglomerates, is ultimately a commercial organisation. By utilize _News Limited_s article to draw attention to the incredible infiltration ratio of _MySpace_ (four million unique accounts in Australia, and 50% of all internet users in America) _News Cor p_ is securing advertisers interest in _MySpace_. The statement by Walt Disney Corporation CEO, Michael Eisner, is particularly powerful in demonstrating the reality of what drives media conglomerates We have no pledge to make history. We have no obligation to make art. We have no obligation to make a statement. To make money is our only objective. _(Andrejevic M, 2007)_Newspapers, TV networks and magazines rely on advertisers to finance their business, so to encourage advertisers to buy space in their publication they commodify and heighten their audiences. According to Dallas Smythe audiences are bought by advertisers on the basis on income, age, sex, ethnic and class specifications. _(Stevenson N, 200210-11)_ Rupert Murdoch outlined his plans for the future of _MySpace_ in a 2006 interview at the Citigroup Entertainment, Media and Telecommunications Conference.He revealed that an instant messenger client with voice capabilities, increase worldwide penetration, and free video d ownloads were in the works. (The free video downloads have been successfully incorporated into the website since the interview.) adjacent this, Mr Murdoch said Weve got the biggest mass of unsold inventory. We have the third most page views of the Internet in America, and explained that _News Corp_ had met with advertising networks to judge whether they can sell it better than we can. _(Burns E, 2006)_In conclusion, the political economy theory, which highlights the a link mingled with ownership and content of media production _(Stevenson N, 2002 41)_, can be applied to the _News.com.au_ article about _MySpace_ to reveal how very much ownership, among other things, can affect the information the public receives from mass media outlets. As demonstrated in the way that _News Limited_ portrayed _MySpace_ in a positive light for the economic benefit of its parent firm _News Corp,_ it is heavy for audiences to be aware of the political economy theory, and to detect not only bias but the mathematical reasons behind such bias in media texts they consume.BIBLIOGRAPHYAndrejevic M (2007) _The majority Media A Political Economic Approach._ gossip slides for JOUR2211 Week 2. Available from https//my.uq.edu.au/blackboard_frame.html Accessed on 12/08/07Burns E (2006) _Murdoch discusses future of MySpace.com._ Available from Accessed on 10/08/07Gadd M (2007) _Skys the limit for MySpace._ Available from Accessed on 10/08/07Herman E S and Chomsky, Noam. (1988) _Manufacturing agree the Political Economy of the Mass Media_. New York Pantheon BooksMalick O (2006) _Why Murdoch Really Bought MySpace._ Available Accessed on 11/02/03McQuail D (2002) _McQuails Reader in Mass Communication Theory._ Sage publications.Stevenson N (2002) Understanding Media Cultures Social Theory and Mass Communication. Sage publications. pp10-11

Element of Law

Malayan parliament dust is derived from the Westminster System which that is the parliamentary trunk of governance that has been pick out in the United Kingdom (U. K. ) as well as numerous parts of the Britain Empire. Westminster System consist a few(prenominal) characteristics. In U. K. , the three organs of the English legal system, which is name as the Legislature, the decision maker, and the judgeship is lead by the sovereign, or the monarch and it also know as a constitutional monarchy.Her Majesty the Queen is the case of the people and the Head of the State in the same time although the force-outs of the sovereign stick been diluted by the effect of the Bill of Right 1689. Yet, the throne still passes on from generation by generation in the Royal Family by succession. Besides, the despotic berth of authority in the Westminster System is hold by the query of conjure. The head of state can impose and collecting taxes, applying laws and forming treaties in commerce with foreign countries.Read try on In Westminster Abbey AnalysisIn an election, the leader of the winning ships company will directly become the eyeshade Minister of that country and also the wide power wielded by the head of state or the primary Minister which is become a characteristics of this system. The aboriginal Minister also can hold the mandate of the people. The Executive branch will form by the remaining party members and known as the organisation for the country. cases of Datuk Seri Najib Tun Razak has been found as the Sixth Prime Minister in Malaysia since 3rd April 2009, and his leading party National summit atomic number 18 form the Executive branch of Malaysia.The party is obtains the second highest number of votes in the elections are known as the opposition party. This party is function to forming an effective check-and balance mechanism to achieve transparency in the Legislature for the benefit and to prevent abuse of power. Furthermore, they also can compel the resignation of the government when vivacious government are meet with the motion of no confidence. The Westminster System also characterized by its bicameral system in the Legislature or fantan, which is means it is consists two Houses- the House of Lords and the House of Commons.The House of Lords is constituted by legal experts in the country such as lawyers and academicians for the usage of draft legislation which is to be apply in the country whereas the House of Commons is formed by the people who are winning in the election of the country. The new law will be serve in these two houses. Moreover, Parliamentary license is also a special characteristic in the Westminster System, where members of parliament are given the opportunity to verbalize and debate freely about the matters in the country in ordinary parliamentary proceedings.Members may not arrest and not legal action will be taken against any statements in Parliament under the function of Parliamentary Pr ivilege 1987. Hansard is for use to record the parliamentary debates and it is an invaluable source of information. Government Process Malaysia was independent since 1957. Our Malaysias government system has furnished institutional b totallyast and stability to a country. As we known, Malaysia government system and process are mostly like as British Westminster and Whitehall models.The well-grounded functioning of the Malaysian government system is attri saveable to the monarchy, and nevertheless to the three main branches of government which is the legislature, the executive, and the judiciary. The ism of the separation of these three powers is guaranteed by the Federal Constitution. The interplay of every branches of government is testimony to an orderly political process in which the governments writ is large and regarded as indispensable.Certainly, Malaysia has an authoritative and working government system once the role of police, civil service, and armed forces are taken int o account. Undeniably, Malaysia is a country of constitution monarchy. The Yang di-Pertuan Agong or Paramount Ruler is an elective position which signifies national unity and stand for the Malay underpinning of a multi-racial nation. At the federal level, House of Representatives are form by the agency of the people and supported by the Senate.However, in the Malaysian context it is the apportionment of executive responsibility to Minister in the Cabinet that in physical exercise forms the core of the political system whereas the judiciary represent the third pillar of the government system. The head of the executive of government is the Prime minister. The prime minister of Malaysia is the embodiment of elective political power and of the ambition of the embody politic. The Prime Minister is the important role for the nations political, social fabric and economic of that country.Example of first Prime Minister in Malaysia- Tunku Abdul Rahman, he is the first and only Chief Minis ter of confederation of Malaya from 1955 to scramble the Independence of Malaya and Malaysia was successful to independence in 1957. Besides, he and his successors have had their own personality and ideas to stamped on the various phases of the countrys development. Political Process In the political process, election of the nation and state levels are to decide the government mandate that contributed to Malaysias overall political development.Elections also decide the representation in Parliament, and those parties are won the majority seats in Parliament to forms the government for the five geezerhood and that can help to peaceful political change within all political parties. Besides, the manner in which political parties have flourished is conspicuous feature of the Malaysian political process. This is important to the spirit of democratic administration and helps some post-colonial countries to achieve independence and reduced the military dictatorship or single party with s upreme power.There are three factors caused the party system need to endured. First, in the past of roots of the colonial, where liberal-democratic ideas were injected into society. Second, the communistic threats to the Alliance government following Malayas Independence strengthen the domination coalitions pioneer to democracy. The last is a party system allowed for pluralism in a multi-racial society in order to all races to be one of represented in government. It has been the ability to coalesce competing ethnic demands by mediation amid political parties that show Malaysias political process was success.In the success, the power-sharing formula forged through the Barisan Nasional to bespeak the Alliance to won in the eleven general elections since 1957. In the BN, the United Malays National Organization (UMNO) was the party that lead to seek for independence but it has share power with the Malaysian Chinese Association (MCA), the Malaysian Indian Congress (MIC), Parti Bersat u Sabah, the Sarawak United Peoples Party and other BN components parties that has gather the power or ability to win in election to control the Parliament and the various convocation.As we seen, political tensions in Malaysia become serious now. There are many action taken by someone and political party. First, our Malaysian 13th general elections should be take place by March 2013 but our Prime Minister delayed until 03 April 2013 only announced the dissolution of Parliament and general election held on 05 mei 2013. Many opposition party parliamentary have complain about this turn out but they have not right to control the Prime Minister to decide when to dissolve the Parliament even the Judiciary hard to intervene.Besides, the sodomy case of the leader of opposition party, Anwar Ibrahim, has cast a shadow over the whole political process even the case was thrown out of court on 9 January 2012, but not more than 10 days the attorney general had lodged an appeal on this case. Bec ause of this, the political tensions increase again and the efforts of Prime Minister to reforms have been slander.The range of reforms included the repeal Internal Security Act that allowed for detention without trial has been negates due to the decision to appeal. The decision to appeal against Anwar case allowed the Malaysian and most world-wide observers consider as a politically motivated. If the government had not appealed Anwars acquittal, opposition has more power to beat the BN government due to most worrying issues today such as economy, inequality, crime inflation, immigrant workers and corruption. provided this all are stop by the existing government and hard to appeal in the court. antagonist party have claim out electoral reforms request. But most of the term in the come of electoral reforms have rejected by the BN government and only one term are adopted in the 13th general election but it has failed and costly to adopted this term. This matter has made the many M alaysian very angry and disappointed on it.This all things are control by the BN government and not one can intervene in this issue and also hard move this issue into court. On my opinion, I think that the separation of power is not functional in Malaysia. This is because all the things are control by the government and Prime Minister even the judge are appointed by the Yang di-Pertuan Agong but is advised by Prime Minister that show the Prime Minister has supreme power to decide anything and we have not power or little power to refute it.

Case Study of “Sterling Marking Products Inc Essay

Coming into my role in 1986 to oversee the world-wide marketing, superior had begun exporting sub-assemblies to the U.K. Sterling is now utilizing Julius Blumberg to expand sales into the US. Our sales inwardly both markets are before long non living up to what the International Marketing Committee cogitates to be our true potential. Regarding sales within the US, Sterling needs to leverage the knowledge and information benefited from doing business through Julius Blumberg to establish a like a shot line of sales within the country. Simply being in a catalog of other bon ton is not meeting expectations. We need to leverage the aggressive, assume sales methods we saw succeed given that Blumberg does not tone of voice comfortable with this line of marketing, we should look to establish a subsidiary within the country to get direct oversight over the operations. With close proximity of major urban centers to our Canadian offices, I feel that this can be accomplished with mi nimal risk. Noting that the increase in lawyers and incorporations year over year is 10x that of Canada the workable returns outweigh the overall risk involved in seeking a more direct involution into the US market. Looking at the current environment in the UK, I see a distinguishable situation and path. The UK represents Sterlings best potential market in Europe given its lawful requirements for seals and its 2.5x yearly increase in lawyers and incorporations compared to Canada. Unfortunately, with a VAT of 15%, manufacturing within the UK will decrease overall margins.Continuing to manufacturer within Canada at our current facilities will alleviate the VAT and only written report us to the 4.7% tariff. We will also be able to forgo any additional manufacturing facility costs, or at least delay them until we admit significant market penetration. I recommend, that we approach a direct partnership with one of the three smaller agents in the UK market either Jordan, Davis, or L ondon Law. In our approach to potential partners, we should leverage our ability to enter the market ourselves and push them out of the market in our contract negotiations. I would recommend that we do not approach Bolsons as we will gain more leverage on the lesser three since they would have more to lose by another major producer entering the market (ie they get pushed out of the market completely). This partnership will drop by the wayside us entry into the UK at minimal overhead costs and put us in a scenario where we can drive how our product is positioned and marketed while leveraging the local market understanding and knowledge of the partneringcompany. Currently, we have been approached by representatives in additional countries. I highly recommend that before we move into another international market we strengthen our approach and sales penetration in the US and UK. Once successful, I believe that we should begin working towards penetration in the Japanese market. With 82, 000+ lawyers and a similar GNP per capita to Canada and the US, Japan may represent our next best opportunity to expand internationally.